Project Management
Program Management – Project Management
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Program management: How to gain client confidence around cost, risk, and delivery
Managing costs on large-scale infrastructure programs is an enormous challenge. As infrastructure consultants and program managers, it’s one of the most important ways that we help our clients.
Just as delivery models demand different approaches, every project is unique. Likewise, different clients want different levels of control over their programs. To satisfy clients and integrated stakeholder teams and to drive effective, proactive interventions, the program management team must generate insights that provide the appropriate level of visibility over commercial and financial data as well as project delivery progress. This is as much about identifying areas for improvement as creating a culture that always examines where further improvements can be made.
At AECOM, we constantly innovate the way we use systems, tools, and data analysis so that we can trust the data and the insights it brings. Here are some key ways that a combined data analysis and behavioral approach helps us to avoid the use of ‘I think’ or ‘I feel’ in decision-making, allowing us to drive project efficiencies while helping clients meeting strategic outcomes, particularly on large infrastructure programs.
Collaborate and integrate early with key stakeholders
As a consultant, we establish the exact level of control clients need by engaging in upfront communication before the project even starts. Once that’s achieved, we can tailor the level of visibility around cost and risk management throughout the program lifecycle as well as assurance around delivery. It’s crucial to get this step right. Get it wrong, and clients lose confidence quickly.
Ultimately, it’s up to the consultant to understand clients’ needs. Of course, the better the relationship between client and consultant, the easier it is for parties to collaborate. This trust is often built up across multiple programs.